As each headpiece is made to order, there is an average 2 – 6 week turnaround time. If you are ordering for an upcoming special occasion with a deadline, please contact Hannah first to confirm timings.
All of our products are posted using a tracked, insured service. UK postage will be added automatically to your order. If you are ordering from outwith the UK, you will need to add on a European or International Postage Charge to cover the cost of the appropriate postage.
UK Mainland postage starts from £6 as all of our items over the value of £75.00 are sent by Next Day Special Delivery meaning that your hat is insured during transit and trackable online. Larger hats will cost more depending on weight and value.
Postage out with mainland UK will incur an additional surcharge. This will depend on the destination country and size of the parcel so please contact us to find out the cost before placing an order to a destination out with mainland UK.
Damage in transit
While we do our best to pack the Goods securely, we cannot accept any liability for any damage or deterioration in the Goods which occurs, for any reason, while the Goods are in transit to you. All orders totalling £75.00 and over, will be sent by Royal Mail Next Day Special Delivery, which includes proof of postage and receipt of delivery, transit insurance and Track & Trace (where you can trace your parcel online at www.royalmail.com) free of charge.